RETURN & REFUND POLICY
Effective Date: August 12, 2026
This Return & Refund Policy applies to purchases made through usepicgoods.com, operated by Adslion media Limited.
1. ORDER CANCELLATIONS
You may request cancellation before your order has been processed for shipment. If we accept the request before that stage, we will issue a full refund to the original payment method. Once an order has been processed for shipment, it can no longer be cancelled and must follow the return process below.
2. RETURN WINDOW AND ELIGIBILITY
You must submit a return request within 14 calendar days after delivery. To be eligible, an item must be unused, in the same condition in which it was received, and returned with its original packaging and proof of purchase or order number. All returns require prior authorization from our customer service team.
3. HOW TO START A RETURN AND RETURN ADDRESS
Before sending any item back, contact info@usepicgoods.com with your order number, the item(s) you wish to return, and the reason for the request. If the return is approved, we will provide return instructions.
Authorized returns must be sent to: Hong Kong, San Tin Kwu Tung Road DD96. This location is the Authorized Return Warehouse (not the Company Registered Office). Do not send a product to the manufacturer or to any other address. Returns sent without prior authorization may not be accepted or may experience a processing delay.
4. RETURN SHIPPING COSTS AND RESTOCKING FEE
For a return that is not due to an incorrect, damaged, defective, or incomplete item, the customer is responsible for return shipping costs. A 50% restocking fee, calculated on the returned item’s purchase price, applies to approved non-quality-related returns.
If you believe that the return shipping cost or restocking fee should not apply, submit a written request to info@usepicgoods.com with your order number and supporting details. We will review the request before finalizing the refund.
5. INCORRECT, DAMAGED, DEFECTIVE, OR MISSING ITEMS
If you receive an incorrect, damaged, defective, or incomplete item, contact info@usepicgoods.com promptly with your order number and clear photographs or other relevant evidence. We will review the case and provide an appropriate resolution, which may include a replacement, exchange, partial refund, or full refund. No restocking fee applies to a verified merchant-caused error.
6. EXCHANGES
To request an exchange, contact us before returning any item. Exchanges are subject to the eligibility criteria above and product availability. If the requested replacement is unavailable, we may offer an alternative resolution or a refund under this Policy.
7. INSPECTION AND REFUNDS
Once an approved return is received and inspected, we will notify you by email whether the refund has been approved. Any approved refund will be issued to the original payment method. Please allow 1–5 business days after approval for us to process the refund; your payment provider may require additional time for the credit to appear.
8. LATE OR MISSING REFUNDS
If you have not received an expected refund, first check your bank account and then contact your payment provider. If the refund is still not visible after reasonable processing time, contact info@usepicgoods.com with your order number.
9. CONTACT
For any cancellation, return, exchange, or refund question, contact info@usepicgoods.com.
Adslion media Limited Registered Office / Company Address: OFFICE 5, 8/F, MEGA CUBE, 8 WANG KWONG ROAD, KOWLOON BAY, KOWLOON, HONG KONG